Support Center
Frequently Asked Questions and troubleshooting guide.
FAQ
Yes, basic features are free forever. Purchasing the Premium plan (one-time payment) unlocks
all frequencies, nature sounds, and the sleep timer.
Yes. Playback continues even while using other apps or when the screen is locked.
Yes. Since Pure Solfe generates sounds in real-time within the app, full functionality is
available even without an internet connection (e.g., Airplane Mode).
System Requirements
- OS iOS 16.0 or later
- Device iPhone (iPad not supported)
Update History
Troubleshooting
No Sound?
- Check your Silent Mode switch.
If the switch on the side of your iPhone is orange (silent), audio may not play in some contexts. - Ensure your device volume is not set to zero.
- Check if Bluetooth headphones are connected.
Purchase not reflected?
Please try the "Restore Purchase" button in the app's settings or purchase screen. If the issue persists, please contact us via the form below.
Still need help?
If the above solutions don't work, or if you have any other questions,
please contact us.